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Refund Policy Effective Date: 02/06/2026 At CHAT AI PTE. LLC, we strive to provide a high-quality AI learning experience for all users. This Refund Policy explains how refunds are handled for our subscription-based services. 1. Subscription Nature of Service Our services are delivered digitally through an AI-powered learning platform. Upon successful subscription, users receive immediate access to the system, learning features, and AI assistance tools. Because access to the platform is granted instantly after payment, all purchases are considered consumed digital services. 2. Free Trial (if applicable) If a free trial is offered, users are encouraged to evaluate the platform during the trial period before subscribing. No charges will occur during the trial. 3. Refund Eligibility Refunds may be considered only under the following circumstances: Duplicate or accidental charges Technical issues that prevent access to the platform for an extended period and cannot be resolved Unauthorized transactions verified by our investigation Refund requests must be submitted within 48 hours of the transaction. 4. Non-Refundable Situations Refunds will not be issued in the following cases: Change of mind after subscription Lack of usage or partial usage of the service Failure to cancel the subscription before the next billing cycle Dissatisfaction based on personal expectations after accessing the platform 5. Subscription Cancellation Users may cancel their subscription at any time. Cancellation will stop future billing, but does not qualify for a refund of the current billing period. 6. How to Request a Refund To request a refund, please contact our support team at: Email: support@chatai-tech.com